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Frequently Asked Questions

We offer tiered shipping options. Delivery charges are calculated at checkout based on your location, the total weight of your order, and the selected shipping speed (Standard or Express). We occasionally run free shipping promotions on orders over a certain amount—be sure to check our homepage or subscribe to our newsletter for updates.

For your convenience and security, we accept all major credit/debit cards (Visa, Mastercard, American Express) and secure digital payments via select platforms. All transactions are encrypted and processed in strict compliance with financial regulations. Please note that payment methods may vary slightly depending on your region due to local laws.

Processing: Orders are typically processed and prepared for shipment within 1-2 business days.
Transit: Delivery times then depend on your location and chosen shipping method. You will receive a tracking number via email once your order ships. 

Absolutely. We use industry-standard SSL (Secure Socket Layer) encryption to protect all your personal and payment information. Our website is PCI-DSS compliant, and we never store your full details on our servers. You can shop with confidence knowing your data is secure.

You will receive an immediate order confirmation email. Once your order is packed and handed to the carrier, you will get a second email with your tracking information. You can use this to follow your package’s journey. 

Yes. A detailed digital invoice is automatically generated and sent to the email address associated with your order. This invoice serves as your official purchase record. If you need a copy re-sent or require a specific format for business purposes, please contact our customer service team.

Send us an email

EMAIL : Info@vapesandhaze.com