Our Policy Overview

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Refund and returns policy at Vapes and Haze, we strive for complete customer satisfaction. Due to the nature of cannabis and vape products (health and hygiene regulations) all sales are final in most cases. However, we stand behind the quality of our products.

When We Accept Returns or Refunds

We accept returns or issue refunds only in the following situations:

  • Damaged or Defective Products – Items arrived damaged during shipping
  • Wrong Item Received – You received a product different from what you ordered
  • Expired or Low-Quality Product – Product arrived with compromised quality or expired (rare)

Note: We do not accept returns for change of mind, dislike of flavor/effects, or opened products.

How to Request a Return or Refund

  1. Contact us within 7 days of receiving your order
  2. Email us at info@vapesandhaze.com with:
    • Order number
    • Photos of the item and packaging
    • Description of the issue
  3. Await our approval before shipping anything back

Approved Return Process

  • Once approved, ship the item back in its original packaging
  • Customer is responsible for return shipping costs (unless the error was on our part)
  • Refund and returns are processed within 5–7 business days after we receive the returned item
  • Original shipping fees are non-refundable
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Non-Returnable Items

Damaged Orders During Shipping

If your package arrives damaged:

  • Take clear photos immediately
  • Do not throw away packaging
  • Contact us right away — we will work with you for a replacement or refund

Questions About Our Policy?

If you have any questions regarding returns or refunds, please feel free to contact us:

We aim to respond to all refund and returns requests within 24–48 hours.

Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.

To be eligible for refund and returns, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:

  • Gift cards
  • Downloadable software products
  • Some health and personal care items

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refund and returns are granted:

  • Book with obvious signs of use
  • CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.
  • Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
  • Any item that is returned more than 30 days after delivery
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Refunds

Once your refund and returns is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund and returns is officially posted.

Next contact your bank. There is often some processing time before a refund and returns is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us.

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email and send your item to our physical address.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your refund and returns. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

Shipping returns

To return your product, you should mail your product to our address.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item. best vape shop.

Need Help?

Have questions about our Returns & Refunds Policy? Our support team is ready to assist you with any concerns regarding your order, damaged items, or refund requests.

Contact us at: info@vapesandhaze.com

We typically respond to all refund and return-related inquiries within 24–48 hours (Monday – Sunday).

For faster assistance, please include your order number and any relevant photos when emailing us.

If you have any questions regarding our Refund and Returns Policy, received a damaged or incorrect product, or need support with initiating a return or refund request, our customer support team is here to assist you every step of the way. We are committed to providing a smooth, transparent, and hassle-free resolution process to ensure complete customer satisfaction.

For the fastest assistance, please contact us at info@vapesandhaze.com and include your order number, product details, and a brief description of the issue in your message. Providing accurate information helps our team review and process your request more efficiently.

Depending on the situation, you may also be asked to provide photos of damaged items or packaging to help speed up verification and resolution.

Our support team carefully reviews every inquiry and aims to respond to all customer requests within 24–48 hours, excluding weekends and public holidays. We value your trust and strive to deliver prompt, professional, and reliable customer service for every order placed with us.